Please review the information below. Questions? Reach out any time at grey@gaillardts.com.
Last updated: September 16, 2026
These Terms and Conditions (“Terms”) are a legally binding agreement between you, whether personally or on behalf of an organization (“you”), and Gaillard Tech Services (“GTS,” “we,” “us,” or “our”), a sole proprietorship owned and operated by Grey Gaillard and located at 197 San Carlos Dr., Saraland, AL 36571, United States. They govern your use of our website at https://gaillardts.com, our client portal at https://gaillardts.com/clients, and any other site, app, or channel we operate (together, the “Site”), as well as the services we provide to clients (the “Services”).
By using the Site, creating a client portal account, accepting an estimate or proposal, or paying an invoice, you confirm that you have read, understood, and agree to these Terms. If you do not agree, do not use the Site or the Services.
We may update these Terms from time to time. Changes take effect when posted here, and the “Last updated” date will change. Your continued use of the Site or Services after a change means you accept the updated Terms. A project already underway continues under the Terms in effect when it was accepted unless we agree otherwise in writing.
The Site and Services are intended for adults and organizations. You must be at least 18 years old, or acting on behalf of an organization with authority to bind it, to use the Services. The Site is not designed to meet industry-specific regulations such as HIPAA, FISMA, or GLBA; if your use would be subject to those laws, tell us before we begin so we can decide together whether the work is appropriate.
GTS provides three services to businesses, churches, schools, nonprofits, and individuals:
The specific work we will do for you is described in an estimate, proposal, plan description, or email that we both agree to (the “Agreement”). If anything in an Agreement conflicts with these Terms, the Agreement controls for that project.
We also operate a merchandise shop at https://gaillardts.com/shop. Products there are sold, printed, and shipped by Spreadshirt under Spreadshirt’s own terms and return policy, and Spreadshirt, not GTS, is the seller of record for those orders.
Work begins when you accept an estimate or proposal (an email reply is enough) and pay any deposit it requires. Estimates are valid for 30 days unless stated otherwise.
The Agreement defines the scope of the project. Work that falls outside that scope, such as additional pages, features, integrations, or design directions, will be quoted separately or billed at our current hourly rate with your approval before we proceed. Reasonable revisions within the agreed scope are included; the Agreement may set a number of revision rounds.
Timelines in an Agreement are good-faith estimates. They depend on receiving content, feedback, approvals, and access from you in a timely way, and on third-party services outside our control. Delays caused by late materials or approvals extend the timeline accordingly and are not grounds for a refund.
To keep your project on track, you agree to:
Invoices. We invoice through our client portal at https://gaillardts.com/clients. You will receive an email with a link to view and pay each invoice, and you can review your invoices and payment history in the portal at any time. Invoices are due by the date shown on the invoice; if no date is shown, payment is due upon receipt.
Payment methods. Payment through the client portal (by Visa, Mastercard, American Express, or Discover, processed by Stripe) is preferred. We also accept check, Zelle, PayPal, Venmo, Cash App, and cash in person by arrangement. For security, we do not publish account details for those services; the payee name or handle to use is shown on your invoice or provided on request.
All prices and payments are in U.S. dollars. Sales tax will be added where required by law.
Deposits and milestones. Projects usually require a deposit before work begins, with the balance due at milestones or on completion as stated in the Agreement. Final files, launch, or transfer of a site or app may be withheld until the balance is paid in full.
Hourly work. Tech services and other work billed by time are invoiced in the increments stated on our price list or Agreement, at the rate in effect when the work is performed.
Recurring services. Hosting, domains, email, maintenance plans, and similar services renew automatically at the end of each billing period, and you authorize us to charge the payment method on file (or to invoice you) for each renewal until you cancel. To avoid a renewal, cancel before the renewal date. Renewal prices may change; we will notify you before a price increase takes effect.
Late payment. We do not charge late fees. If an invoice is not paid by its due date, we may pause work, suspend hosted services, or decline new work until the account is current. You are responsible for reasonable costs of collection on seriously delinquent accounts.
Pricing changes. We may change prices for future work and renewals at any time. Prices quoted in an accepted Agreement are honored for that project. We reserve the right to correct pricing errors, even after an invoice has been sent.
Card payments. When you pay online, your card details are entered directly with Stripe. We do not see or store your full card number. Chargebacks should be avoided by contacting us first; see our Refund Policy.
Because our Services are primarily work performed for you, we do not offer a blanket money-back guarantee. Refund requests are considered case by case under our Refund Policy at https://gaillardts.com/refund-policy/, which is part of these Terms. In summary: work already performed, domain registrations and renewals, service periods already used, and third-party costs paid on your behalf are not refundable; deposits for work not yet started, duplicate or mistaken charges, and unused prepaid future periods may be refunded. If something we delivered does not match the Agreement, our first step is to fix it at no charge.
Your deliverables. When you have paid in full for a project, you own the final deliverables we created specifically for you, such as the design, layouts, custom code written for the project, and the compiled site or app, and you may use, modify, and host them as you wish. Until full payment, we retain ownership and grant you a license to use the work only to review it.
Your content. You keep ownership of everything you provide to us. You grant us a license to use it as needed to perform the Services and, subject to the portfolio paragraph below, to show the completed work.
Our tools and know-how. We retain ownership of our pre-existing code, templates, snippets, libraries, design systems, processes, and general know-how, including improvements made while working on your project. Where these are included in your deliverables, you receive a perpetual, non-exclusive license to use them as part of the deliverables.
Third-party components. Websites and apps rely on third-party software and assets, such as WordPress, Elementor, plugins, themes, Flutter packages, fonts, stock photos, and hosted services. These remain the property of their owners and are licensed to you under their own terms. Some licenses (for example, premium plugins licensed under our agency account) may require you to purchase your own license if you move away from our hosting or maintenance.
Portfolio. We may display the work we did for you, along with your organization’s name and logo, in our portfolio, website, and marketing, and may include a small “built by Gaillard Tech Services” credit in the footer of sites we build. If you prefer that we not do either, tell us in writing and we will honor your request.
Our Site. Unless otherwise indicated, the Site and its content, including source code, designs, text, graphics, and logos, are owned by or licensed to GTS and are protected by copyright and trademark law. You may view and print Site content for your own reference. You may not copy, republish, sell, or exploit any part of the Site for commercial purposes without our written permission.
Hosting. We provide website hosting through WPMU DEV (Incsub, LLC) and similar providers. Hosting is subject to those providers’ terms, acceptable-use policies, and availability. We take reasonable steps to keep hosted sites available, backed up, and updated, but we cannot guarantee uninterrupted service, and we are not liable for outages, data loss, or security incidents caused by the provider, by third-party software, or by your own actions.
Domains. Domains registered through our domain service are registered with a third-party registrar under the registrar’s and ICANN’s rules. We register the domain in the registrant name you instruct us to use, and if you ask, you will be the named registrant and owner. Registration and renewal fees are due in advance and are not refundable once processed. If a domain is allowed to lapse because renewal was not paid, we are not responsible for its loss. On request and with a paid-up account, we will assist in transferring a domain to another registrar.
Email and automation. Business email, email delivery services, and automation tools are provided through third parties under their terms. Deliverability of email is not guaranteed.
Your third-party accounts. Many projects require accounts with third parties, such as Apple and Google developer accounts for publishing apps, Google Workspace, Stripe, Firebase, payment gateways, and social media platforms. Those accounts should be in your name, you are responsible for their fees and for complying with their terms, and those providers may approve, reject, or remove content or apps at their discretion. We are not responsible for a third party’s decisions, fees, or changes to their services.
Access. You may need to grant us administrator or collaborator access to your accounts to do the work. We use that access only for your project and recommend you revoke it when the work is complete.
After a website or app launches, we include the post-launch support described in the Agreement. Beyond that, support, updates, content changes, and new features are billed by time or under a maintenance plan. Keeping software, plugins, and platforms up to date is important for security; if you decline maintenance, you accept the risks that come with outdated software. We provide support by email and phone during normal business hours and try to respond within one business day.
Clients receive an account in our client portal, which is powered by WPMU DEV. You agree to provide accurate account information, keep it up to date, keep your password confidential, and accept responsibility for activity under your account. Tell us right away if you believe your account has been compromised. We may suspend or close an account that is used in violation of these Terms.
You may use the Site and Services only for lawful purposes. You agree not to:
We may suspend or terminate access for violations and may report unlawful activity to authorities.
If you send us suggestions, ideas, or feedback about the Site or our Services, we may use them for any purpose without obligation or compensation to you. This does not apply to your project content, which remains yours under Section 7.
The Site links to third-party websites, including client sites in our portfolio, our merchandise shop, and services we recommend. We do not control and are not responsible for their content, accuracy, privacy practices, or products. Purchases you make on third-party sites are between you and that third party.
Our Privacy Policy at https://gaillardts.com/privacy-policy/ explains how we collect and use information and is part of these Terms. Our Site, client portal, and hosting are located in the United States; by using them from elsewhere, you consent to your data being transferred to and processed in the United States.
These Terms apply while you use the Site or Services.
Cancelling a project. Either of us may end a project with written notice (email is fine). If you cancel, you agree to pay for work performed and costs incurred through the date of cancellation, and we will deliver the work completed to that point once paid. Deposits are handled under the Refund Policy. If we cancel for a reason other than your breach, we will refund any prepaid amounts for work not performed.
Cancelling recurring services. You may cancel hosting, domains, email, or maintenance at any time by emailing us. Cancellation takes effect at the end of the current billing period, and the current period is not refunded.
Suspension or termination by us. We may suspend or terminate your access to the Site, portal, or Services, without notice, if you breach these Terms, fail to pay, or use the Services in a way that harms us, our partners, or others. Sections that by their nature should survive termination, including payment obligations, ownership, disclaimers, limitations of liability, indemnification, and dispute resolution, will survive.
We may change, update, or discontinue any part of the Site or Services at any time without notice. We do not guarantee that the Site or the client portal will be available at all times; maintenance, hardware or software problems, and third-party outages may cause interruptions. We are not liable for any loss or inconvenience caused by downtime or discontinuance of the Site.
These Terms and your use of the Site and Services are governed by the laws of the State of Alabama, without regard to its conflict-of-law principles.
Informal negotiation. Before starting arbitration or litigation, you and we agree to try to resolve any dispute, controversy, or claim related to these Terms or the Services (a “Dispute”) informally for at least thirty (30) days, beginning when one party gives the other written notice of the Dispute.
Binding arbitration. If we cannot resolve a Dispute informally, it will be resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes, available at www.adr.org. Your arbitration fees and share of arbitrator compensation are governed by the AAA rules; if the arbitrator finds those costs excessive, we will pay all arbitration fees and expenses. The arbitration may be conducted in person, by document submission, by phone, or online, and will take place in Mobile, Alabama, unless the AAA rules or applicable law require otherwise. The arbitrator must follow applicable law, will issue a written decision, and may be challenged for failing to follow the law. Either party may go to court to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate, or enter judgment on an award. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.
Court proceedings. If a Dispute proceeds in court rather than arbitration, it will be brought in the state or federal courts located in Mobile, Alabama, and both parties consent to the jurisdiction and venue of those courts and waive any objection based on lack of personal jurisdiction or inconvenient forum. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act do not apply.
Time limit. Any Dispute must be started within two (2) years after the cause of action arose.
No class actions. Arbitration is limited to the Dispute between you and us individually. To the fullest extent permitted by law, no arbitration will be joined with any other proceeding, and there is no right to arbitrate or litigate any Dispute on a class-action or representative basis.
Exceptions. The following are not subject to informal negotiation or arbitration: Disputes seeking to enforce or protect intellectual property rights; Disputes arising from allegations of theft, piracy, invasion of privacy, or unauthorized use; and claims for injunctive relief. If any part of this Section is found unenforceable, that part will be severed and the Dispute will be decided by a court of competent jurisdiction in the courts named above.
The Site may contain typographical errors, inaccuracies, or omissions, including in service descriptions and pricing. We may correct them and update the Site at any time without notice.
THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND YOUR USE OF THE SITE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE OF IT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY LINKED WEBSITE, AND WE ASSUME NO LIABILITY FOR (1) ERRORS OR INACCURACIES IN CONTENT, (2) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF THE SITE, (3) UNAUTHORIZED ACCESS TO OUR SERVERS OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THERE, (4) INTERRUPTION OF TRANSMISSION TO OR FROM THE SITE, (5) BUGS, VIRUSES, OR SIMILAR CODE TRANSMITTED THROUGH THE SITE BY ANY THIRD PARTY, OR (6) ANY LOSS OR DAMAGE RESULTING FROM CONTENT MADE AVAILABLE THROUGH THE SITE. WE DO NOT WARRANT OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE OFFERED BY A THIRD PARTY THROUGH THE SITE OR ANY LINKED WEBSITE.
FOR THE SERVICES, WE WARRANT ONLY THAT WE WILL PERFORM THE WORK DESCRIBED IN THE AGREEMENT IN A PROFESSIONAL AND WORKMANLIKE MANNER. WE DO NOT WARRANT THAT A WEBSITE OR APP WILL BE ERROR-FREE, WILL ACHIEVE ANY PARTICULAR SEARCH RANKING, TRAFFIC, SALES, OR APP-STORE APPROVAL, OR WILL REMAIN COMPATIBLE WITH FUTURE VERSIONS OF THIRD-PARTY SOFTWARE, BROWSERS, OR DEVICES.
IN NO EVENT WILL GTS, ITS OWNER, OR ITS CONTRACTORS OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SITE OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID BY YOU TO US DURING THE SIX (6) MONTHS BEFORE THE CAUSE OF ACTION AROSE OR $500.00 USD. SOME STATE AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IF THOSE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.
You agree to defend, indemnify, and hold harmless GTS, its owner, and its contractors and agents from any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party arising out of (1) your use of the Site or Services; (2) your breach of these Terms or an Agreement; (3) content, data, or materials you provide or publish through a site or app we build or host for you; (4) your violation of any law or of the rights of a third party, including intellectual property rights; or (5) your users’ or customers’ use of your site or app. We may, at your expense, assume the exclusive defense of any matter for which you must indemnify us, and you agree to cooperate with that defense. We will use reasonable efforts to notify you of any such claim when we become aware of it.
Visiting the Site, using the client portal, sending us email or text messages, and completing online forms are electronic communications. You consent to receive electronic communications from us and agree that agreements, notices, disclosures, invoices, and other communications we provide electronically satisfy any legal requirement that they be in writing. You agree to the use of electronic signatures, contracts, orders, and records, and to electronic delivery of notices, policies, and records of transactions, and you waive any requirement for an original signature or non-electronic records or payments to the extent permitted by law. Accepting an estimate by email or paying an invoice through the portal has the same effect as a signature.
If a complaint with us is not satisfactorily resolved, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.
These Terms, together with the applicable Agreement, our Privacy Policy, and our Refund Policy, are the entire agreement between you and us about the Site and the Services. Our failure to enforce any provision is not a waiver of it. We may assign our rights and obligations to a successor or purchaser of the business. We are not responsible for delays or failures caused by events beyond our reasonable control, including outages of third-party providers, natural disasters, or illness. If any provision is found unlawful or unenforceable, it will be severed and the rest of these Terms will remain in effect. These Terms do not create a joint venture, partnership, employment, or agency relationship between you and us; GTS is an independent contractor. These Terms will not be construed against us because we drafted them, and you waive any defense based on their electronic form or the absence of signatures.
To resolve a complaint, ask a question about these Terms, or get more information about the Site or our Services, contact us at:
Gaillard Tech Services
197 San Carlos Dr.
Saraland, AL 36571
United States
Phone: (251) 769-3749
Email: grey@gaillardts.com
Portions of these Terms were created using Termly’s Terms and Conditions Generator.
