Last updated: September 16, 2026
Gaillard Tech Services (“GTS”) is a sole proprietorship owned by Grey Gaillard that provides three services: web development, app development, and tech services, along with the hosting, domains, and email that support them. Because most of what we sell is time and work rather than a product that can be returned, we do not offer a blanket money-back guarantee. Instead, refund requests are reviewed case by case, and this page explains how that works. This policy is part of our Terms and Conditions (see the “Refunds” section there).
What is generally not refundable
- Work already performed. Time spent on tech services, development, design, revisions, meetings, and support is billed for the work done and is not refundable once performed, whether billed hourly or as a completed milestone or plan.
- Domain registrations, renewals, and transfers. Registrars treat these as final once processed, so we cannot refund them.
- Hosting, email, and maintenance periods already used. You can cancel at any time to stop future renewals, but the current billing period is not refunded.
- Third-party costs paid on your behalf. Software licenses, plugins, themes, stock images, fonts, app store fees, and similar purchases follow the refund rules of the provider, which are usually final.
- Completed and delivered projects. Once a website or app has been delivered and approved, the project fee is earned and not refundable.
What is typically refundable
- Deposits and prepayments for work that has not started. If you cancel before we begin, we refund the deposit in full, less any third-party costs we have already incurred at your request. Once work is underway, the deposit is applied to the work performed and any unused portion is refunded.
- Duplicate or mistaken charges. If you were charged twice or billed in error, we will refund the difference promptly.
- Prepaid future service periods. If you have prepaid hosting, email, or maintenance for future periods and cancel, we may refund the unused full periods on a prorated basis at our discretion.
Not happy with the work?
Tell us. If something we delivered does not match what we agreed to, our first step is to fix it at no charge. Revisions within the agreed scope are always included. If we cannot resolve the issue, we will discuss a fair partial credit or refund based on the work involved.
How to request a refund
- Email grey@gaillardts.com within 30 days of the invoice or charge. Include the invoice number and a short description of the issue.
- We will acknowledge your request within two business days and let you know our decision, usually within ten business days.
- Approved refunds are returned to the original payment method. Card payments made through our client portal are refunded through Stripe and typically appear on your statement within 5 to 10 business days. Payments made by check, Zelle, PayPal, Venmo, Cash App, or cash are refunded by the same method or another method we agree on.
If a refund seems to be missing, check with your bank or card issuer first, since posting can take several days, and then contact us if it still has not arrived.
Chargebacks
Please contact us before disputing a charge with your bank or card issuer. We would much rather sort it out directly, and disputes can take weeks to resolve. Accounts with an unresolved chargeback may have services paused until the matter is settled.
Merchandise shop
Items in our merchandise shop are sold, printed, and shipped by Spreadshirt, not by GTS. Returns and refunds for those orders are handled by Spreadshirt under its own return policy, which is linked from the shop.
Contact
Gaillard Tech Services
197 San Carlos Dr.
Saraland, AL 36571
Phone: (251) 769-3749
Email: grey@gaillardts.com
